Returns

We want to make sure you're happy with your purchase. If you need to return a plunge or accessory, here’s what you need to know:

What Can Be Returned?

  • Products Covered: Our policy includes cold plunges and accessories(except for filters)
  • Return Window: You have 30 days from the date of delivery to start a return.

Fees and Costs

  • Return Shipping: You are responsible for the cost of return shipping. Make sure to use the original packaging to protect the item during transit.
  • Restocking Fee: Once your order has been returned, a restocking fee of up to 15% may apply to the returned products.

How to Return Your Item

  1. Get in Touch: Contact our Customer Support Team to begin your return. They will give you instructions on what to do next.
  2. Pack It Up: Securely package the item in its original packaging or a suitable alternative to ensure it doesn't get damaged.
  3. Send It Back: Ship the return package to the address provided by our Customer Support Team. Include your name on the package so we can easily identify it.
  4. Inspection and Processing: Once we receive your returned item, we'll inspect it to make sure it meets our return criteria. Allow 7-10 business days for us to process the refund once we get the item.
  5. Refund Notification: We'll send you an email when your refund has been processed. Refunds will be issued to the original payment method you used.

Items That Can't Be Returned

  • Items that are damaged due to misuse or are not in their original condition may not be eligible for a refund.
  • Filters

Need Help?

If you have any questions or need more help with our refund policy, please contact our Customer Support Team. We're here to assist you!